Free shipping on all orders of $80 or more.

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Shipping & Returns

Shipping

We strive to offer a smooth and efficient shipping experience for all our customers. Our goal is to ensure your orders are processed swiftly and delivered to your doorstep without any hitches.

Processing Time: Orders are typically processed and shipped within 72 business hours, excluding holidays. During peak periods or unforeseen circumstances, there might be slight delays, and we appreciate your patience during such times.

Free Standard Shipping: Enjoy free standard ground shipping on all orders over $80. For orders below this threshold, shipping fees will be calculated and displayed at checkout. Expect your package to arrive within 3-7 business days, depending on your location.

Insurance Coverage: We value your trust in us. That's why for orders exceeding $1000, we cover insurance costs, ensuring your purchase is protected against any loss or damage during transit. Tracking details will be provided to keep you updated.

Expedited Shipping: Need your order sooner? Contact our customer service team to learn about expedited shipping options and costs.

Shipping Confirmation and Tracking: After your order is dispatched, you'll receive a confirmation email with tracking details. It might take up to 24 hours for tracking updates to reflect.

For any shipping-related queries or concerns, our customer service team is always ready to assist.

Return/Refund Policy

We take pride in the quality of our CBD extracts and aim to ensure you're satisfied with every purchase. However, given the nature of our products, we've set the following return and refund guidelines:

All Sales Are Final: For the safety and hygiene of our customers, we cannot accept returns or exchanges on products that have been opened or used. Once an order is shipped, it's considered final.

Damaged or Defective Products: Should you receive a product that's damaged or defective, please get in touch with our customer service within 48 hours of delivery. Provide a detailed description and photos of the issue, and we'll assess the situation. Depending on our evaluation, we might offer a replacement or refund.

Order Cancellations: If you need to cancel an order, reach out to us promptly at contact@hivehempworks.com. We'll try our best to accommodate if the order hasn't been shipped. However, once it's in transit, cancellations are not possible.

Your understanding of our policies is greatly appreciated. For any concerns or questions, our customer service team is here to help.